Moving from Chatbots to Actions: Orchestrating AI Agents in the Real World
Last week, I sat in a steering committee meeting where the VP of Operations asked why our new internal 'AI Assistant' couldn't just handle a simple procurement request. They didn't want the AI to tell them how to order a laptop; they wanted it to actually check the inventory, verify the budget in SAP, and kick off the approval in ServiceNow. In their head, it's one simple request. In my head, I saw three different cloud environments, four legacy APIs, and a massive security headache. This is the shift we’re all hitting. The novelty of generating text is wearing off. Business leaders now want 'Agentic' behavior—systems that don't just talk, but actually execute tasks across a fragmented enterprise landscape. We aren't just building chat interfaces anymore; we are building a distributed network of autonomous services that need to negotiate with one another without breaking the entire production environment. From Static Integrations to Dynamic Intent I...